Support

CardVal — help & frequently asked questions

Need a hand with CardVal? The quickest way to reach us is email: shrish@cardval.app. We aim to reply within 1–2 business days. You can also use Settings → Send Feedback inside the app.

Scanning

• A card won't scan. Make sure the card is well lit, flat, and fills most of the frame. Glare from sleeves or toploaders is the most common culprit — tilt the card slightly so the light doesn't reflect straight back at the camera.
• The wrong card was identified. Rescan with the full card in frame. If it keeps happening with a specific card, email us a photo of it — that helps us improve recognition.
• I hit a scan limit. Free accounts include a daily scan allowance that resets every 24 hours. CardVal Pro removes the wait and unlocks auto-scanning.

Prices

• Where do prices come from? Prices reflect current market data and are refreshed regularly. They're estimates to guide you — always check live listings before buying or selling.
• A price looks wrong. Check that the variant and condition match your card — a Reverse Holo and a regular print can differ a lot. Still off? Email us the card name and set and we'll look into it.

Account & collections

• Do I need an account? No — you can scan and browse as a guest with limits or as a paid guest without limit. An account (Apple or Google sign-in) is needed to save cards into collections so they sync and stay safe.
• How do I delete my account? In the app, go to Profile → Delete Account. This permanently removes your account and all associated data. You can also email us and we'll do it for you.

Subscriptions & billing

• Managing or cancelling CardVal Pro. Subscriptions are billed by Apple. To cancel, open your device's Settings → [your name] → Subscriptions, choose CardVal, and tap Cancel. Deleting the app does not cancel a subscription.
• Restoring a purchase. If Pro isn't showing after a reinstall or on a new device, use Restore Purchases on the sign-in screen.
• Refunds. Purchases are processed by Apple, so refund requests go through them at reportaproblem.apple.com.

Something else?

Bug reports, feature requests, or anything not covered here — email shrish@cardval.app with your device model and iOS version, and a screenshot if you can. It all gets read.